General terms and conditions governing the use of the Elia website

General terms and conditions governing the use of the Elia website

This website (hereinafter the “Website”) is an initiative of Elia System Operator SA-NV, with registered office at Boulevard de l’Empereur 20, 1000 Brussels, registered with enterprise number 0476 388 378, in the Brussels Business Register (hereinafter “Elia”).

  • 1. Acceptance of general terms and conditions
    We invite users to carefully read these general terms and conditions governing the use of our site. A link to the general terms and conditions can be found on the homepage. By using the Website www.elia.be and or www.eliagroup.eu, users agree unconditionally to the general terms and conditions. Elia may change its general terms and conditions at any time.
  • 2. Use of the site

    The content of this Website is provided solely for users wishing to have general information about Elia and its activities. Access to the extranet via a password is subject to special conditions. The content of this Website may be used solely in connection with the services offered on the site and for personal use. The content of the Website may not be used as a basis for any assessment of Elia and may not, under any circumstances, constitute any arrangement binding upon Elia and its content is not enforceable against it. Nothing on the Website can be construed as an offer of purchase for the delivery of services or the conclusion of a contract.
  • 3. Unlawful or prohibited use
    The user undertakes to use this Website in compliance with all laws and legal and/or contractual provisions. The user may not use the Website in a manner which could harm the interests of Elia, its suppliers and/or customers.
  • 4. Warranty and limitation of liability

    Users acknowledge and accept that they use the Website under their own responsibility. Any content that is downloaded or acquired in any other way in connection with the use of the Website is done at the user’s own risk. Users acknowledge and accept that Elia cannot be held liable for any damage to their computer system or any loss of data incurred in connection with downloading any content.

    This Website is provided as is and is accessible in accordance with its availability. Elia does not guarantee that the service will be provided without interruption, that it will fully meet users’ expectations, that it will be 100% reliable and/or free of errors, that the information obtained by using the service is accurate and true, or that any errors related to the service will be corrected.

    Elia will make reasonable efforts to publish up-to-date information on its Website. Elia does not guarantee that the information is appropriate, accurate or complete. Nor does Elia guarantee that the Website will be complete at all times or up-to-date in all aspects, as the information published on this Website may contain estimates and projections offered as indications only, as well as non-validated realtime data. The information on this Website, including financial data and tariff conditions, may contain inaccuracies or mistakes related to content or technical details. This information is provided for illustrative purposes only and is subject to periodic modifications. ddElia and/or its suppliers may improve and/or modify the Website at any time without prior notice. This also applies to Websites to which this Website has external links. Websites to which hyperlinks are included from the Website are not checked by Elia and Elia cannot be held liable for any inappropriate, illicit or illegal content on those websites or for the hyperlinks that those websites have to other websites. The presence on the Website of hyperlinks to third-party websites does not imply, under any circumstances, an approval or quality guarantee by Elia.

    Generally speaking, Elia cannot be held liable (whether in contract, tort, delict, quasi-delict, statute or strict liability) under any circumstances for any direct or indirect damage, or for any damage of any kind, arising in connection with the use of the Website or the inability to use it for any reason whatsoever, even if Elia was previously made aware of such damage. Elia cannot be held liable under any circumstances for the acts of users of the Website.

  • 5. Contact

    Users may send in their comments, suggestions or concerns by e-mail (info@elia.be) or by post (Elia, Communication, Keizerslaan 20, 1000 Brussels, Belgium).
  • 6. Intellectual property rights
    All materials available on this website (including, but not limited to, texts, pictures, images, icons, videos, software, databases and data) are protected by Elia’s intellectual property rights. The names and logos of Elia appearing on this website are protected by trade mark and copyright laws and treaties. The Elia brand, trademarks or logos may only be used in relation to products or services offered by Elia and may not be used, under any circumstances, in a way that is likely to create confusion amongst consumers or to damage or discredit Elia. Unless given express permission otherwise, users may not, under any circumstances, copy, reproduce, represent, modify, transmit, publish, adapt, distribute, broadcast, grant a sublicense or sell by any means or in any manner, all or any part of this website without the prior written permission of Elia.
  • 7. Privacy policy and cookie policy

    Any visit to, and/or use of, this website involves the collection and processing of personal data by Elia. Further details regarding the processing of personal data by Elia can be found in Elia’s online privacy policy [link].

    This Website uses cookies. Further information on the cookies used on this Website, as well as on the cookie configuration settings, can be found in Elia’s cookie policy [link].

    By using the Website www.elia.be and or www.eliagroup.eu, users agree unconditionally to Elia’s online privacy policy and Elia’s cookie policy.

  • 8. Disputes, jurisdiction and applicable law

    These general terms and conditions are governed by Belgian law (with the exception of the rules concerning conflicting laws). Any dispute arising from, or related to, the use of this service will be subject to conciliation between the parties. Should such conciliation fail, the dispute will be referred to the courts of Brussels (Belgium). Elia reserves the right, at its discretion, to refer disputes to another court having appropriate jurisdiction.

    In the event of any judicial or administrative proceedings, a printed version of this agreement and of any other warning messages sent in electronic format shall enjoy the same standing as other documents and trade registers created and stored in hard copy.



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